Shipping policy

Shipping Policy for Dr Chinwag Studio Creations

At Dr Chinwag, we aim to provide you with the best shopping experience, including reliable and timely shipping. Below are the details of our shipping policy:

Order Processing Time

• All orders are processed within 2-7 business days. You will receive a notification once your order has been shipped.

Shipping Rates and Delivery Times

• Domestic Shipping (United States):
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days

 

• International Shipping:
  • Standard International Shipping: 7-21 business days

Shipping rates are calculated at checkout based on the weight and destination of your order.

Free Shipping

• We Currently offer FREE shipping on all domestic orders within the continental United States of America

International Shipping

• Please note that international shipping times may vary depending on the destination country and customs processing. Customers are responsible for any customs fees or import taxes that may apply.

Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our shipping partner’s website.

Lost or Damaged Orders

• If your order is lost or arrives damaged, please contact us within 30 days of the delivery date. We will work with you to resolve the issue, either by replacing the item or issuing a refund.

Returns and Exchanges

• As our products are custom-made to order, we do not accept returns or exchanges for non-defective items. If you receive a defective or damaged item, please contact us within 30 days of the delivery date with a photo of the item, and we will arrange for a replacement or refund.

Contact Us

• If you have any questions or concerns about your order, please contact our customer service team. We are here to help!

Thank you for shopping with Dr Chinwag. We appreciate your business and look forward to serving you again!